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FAQ , Policies & Returns
TURNAROUND TIME & SHIPPING
How is my order packed?
Erin Conn Fine Art we are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.What company do you ship with?
We ship within North America using primarily UPS, however from time to time we will use other couriers depending on order sizes and where it is shipping. International shipments are accepted and will be quoted on a case by case bases.What is your average turnaround time?
How Much is Shipping?
Shipping is free to orders with a minimum cart subtotal of $150.00 or more and $14.95 for orders under $150.00 within North America. Free shipping does not apply to wholesale accounts or to addresses located in Hawaii, Alaska, Yukon, NWT, and Nunavut. Shipping to those locations will need to be quoted separately.
PRODUCTS
Do you include hanging hardware with your canvases and face mount to acrylic prints?
Yes, the hanging hardware included for canvases is a high-grade braided wire fastened to D-rings, ready to hang. The face mount to acrylic comes with a back frame installed for easy hanging. Simply counter sink 1-3 screws with a large head into you wall making sure they are level. The screw head should sit about ½” out of the wall, and the back frame will then rest on the screw(s). The back frame is intended to hang flush to the wall.Are your canvases considered Giclee quality?
Yes. Our canvases are digital prints produced on inkjet and latex printers. We use only archival quality inks and artist grade canvases.How is the canvas stretched?
We use a propriety blend of canvas that is stretched over 1.5” or 0.75” kiln dried wooden stretcher bars. All canvases come with hanging hardware and strainer supports on any canvas over 30" wide.Guarantee
Our guarantee for canvas, paper, metal and acrylic prints is simple, if for any reason you are unhappy with the production quality of the materials used we will replace or fix it at our cost. This includes defects such as loose canvas, bubbles, scratches, fading or warping.
Originals
If you are not satisfied with your artwork it may be returned within 7 days of receipt of artwork. The artwork must be in original condition; I do not accept refunds for products showing any signs of wear or damage. I am confident that you will be thrilled with your artwork; however, if the item is not to your liking or specifications, we feel that 7 days is enough time to evaluate your purchase.If you have any further questions please feel free to contact me through my contact page or by email erinconn.fineart@gmail.com
Trusted Art Seller
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
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